Terms of service

Terms of Service

Overview

Welcome to The After Dress. Throughout this website, the terms "we", "us" and "our" refer to The After Dress. By using our website or placing an order, you agree to these Terms of Service and our related policies.

Our Promise to You

At The After Dress we want every rental to be a brilliant experience. Every dress is personally inspected and professionally cleaned before it leaves us — if we are not completely happy with it, we will not send it. We are a small, dedicated business and we genuinely care about how you feel in your dress. We aim to respond to all enquiries within 24 hours and we are always here to help.

Use of Our Website

You must be at least 18 years old, or have permission from a parent or guardian, to use this website. You agree to provide accurate information and not use this website unlawfully.

Our Products

We offer designer Clio Peppiatt dresses for rental. We aim to show products as accurately as possible, however appearance may vary slightly. Images on our website are for illustrative purposes and colours may appear differently on your screen. Our dresses are delicate, hand-embellished pieces and may show minor signs of previous wear — we always ensure they are professionally cleaned and well cared for, but the level of finish you might expect from a brand new shop-bought garment is not always possible. This is part of the nature of luxury rental and we appreciate your understanding.

Sizing

We encourage all customers to check the measurements listed on each product page carefully before placing a booking. If you are unsure about sizing, please get in touch via our contact form before ordering and we will do our best to help.

Fit

We want you to feel amazing in your dress. If your dress doesn't fit on arrival, please contact us straight away and we will do our best to arrange an alternative size. Please note this is not always guaranteed, and an alternative design may be offered. To be eligible, the dress must be returned unworn on the day of receipt or the morning after arrival. In this case, a 50% refund of your rental fee will be issued along with a store credit for future use. Store credit is valid for 6 months from the date of issue.

Orders

All orders are subject to availability. Orders are placed via our booking calendar and confirmed immediately. We only deliver within the United Kingdom.

In certain circumstances we may need to cancel an order before dispatch. This may include situations where a dress has been returned damaged by a previous customer or where we have reasonable concerns about the rental. Where possible, we will always try to offer a suitable alternative. If no alternative is available, a full refund will be issued.

Rental Periods

• Four days

• Eight days

• Sixteen days

• Thirty days

Rentals cannot commence on a Sunday. Your rental starts on the day your dress arrives and ends on the final day of your booking.

Pricing and Payment

Prices are listed in GBP (£) and include VAT. Payment must be made in full at checkout. We accept all major credit and debit cards, processed securely via Shopify Payments. Your card details are never stored by us.

Promotional Codes

Promotional and discount codes are single use, non-transferable, and cannot be combined with other offers. Codes must be applied at checkout and cannot be added retrospectively. We reserve the right to withdraw or amend promotional codes at any time.

Delivery

Your dress will be dispatched in time to arrive on or before the first day of your rental, based on your booked dates. Tracking details will be sent to you as soon as your order is on its way. Your dress is sent via Royal Mail Special Delivery, which includes cover for loss or damage in transit, giving you complete peace of mind. Delivery dates are estimates and we are not responsible for courier delays. It is your responsibility to ensure someone is available to accept delivery. The After Dress does not accept liability for missed deliveries. If a dress cannot be delivered and is not collected from a delivery depot, any resulting delays or additional costs are the responsibility of the customer.

Receiving Your Dress

We ask that you examine and try on your dress immediately upon delivery. If you notice any pre-existing damage or issues, please contact us before wearing the dress to an event. We are unable to accept damage claims raised after the dress has been worn. Please treat your dress with the same care and respect you would give to something borrowed from a close friend.

Cancellations and Refunds

If you need to cancel your order, please contact us as soon as possible via our contact form. Cancellations made less than 7 days before your rental start date are non-refundable. For cancellations made with more than 7 days' notice, refunds will be considered at our discretion depending on the circumstances.

Returns

Returning your dress is simple — a prepaid Royal Mail Special Delivery label is included with your order. All dresses must be returned via Royal Mail Special Delivery by 1pm on the final day of your rental. On the day you post your return, please send us your tracking number via our contact form so we can confirm it is on its way.

Damage, Theft and Responsibility

The dress remains the property of The After Dress at all times. You are responsible for the safe keeping of the dress from the moment it is delivered until it is safely returned to us. This responsibility applies regardless of the circumstances of any loss or damage.

We understand that minor wear is part of everyday use and we are always reasonable in our approach. If you notice any damage during your rental, please get in touch with us straight away.

In the event that a dress is stolen, the customer is liable for the full recommended retail price of the dress. Theft will not be tolerated and we reserve the right to pursue legal action where necessary. Please report any theft to us immediately.

Alterations

Dresses must not be altered, tailored, or adjusted in any way. Any damage resulting from unauthorised alterations will be the responsibility of the customer.

Late Returns

Late returns are charged at £25 per day. If the dress is not returned within 14 days of your rental end date, the full recommended retail price of the dress will be charged. Where a dress is a limited edition or discontinued design and cannot be replaced, late fees will continue to accrue until the dress is returned. If you need to extend your rental, please contact us as soon as possible as another customer may be waiting.

Care Instructions

• Do not wash, dry clean, or iron.

• Do not use stain removers.

• Keep away from rough surfaces.

• Store in the garment bag when not wearing.

Privacy

Your information is handled in line with our Privacy Policy.

Complaints

We always aim to provide a great experience. If something has not gone as expected, please contact us via our contact form and we will do our best to resolve it promptly and fairly.

Liability

Our liability is limited to the rental cost paid. We are not responsible for any consequential losses.

General

We may transfer our rights and obligations under these terms to another organisation. If we delay in enforcing any part of this contract, we reserve the right to enforce it at a later date.

Governing Law

These terms are governed by the laws of England and Wales.

Contact

Instagram: @theafterdress

For all enquiries, please use the contact form on our website. We aim to respond within 24 hours.

Trading Name: The After Dress

Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ